Questions from Outpatient Phlebotomists
Q: Which department do I log in to?
A: MCI Phlebotomy or 23 Phlebotomy
Q: How do I know which orders to collect?
A: All orders that appear in Order inquiry only. Orders that have an expected collection date in the future will not appear in Order inquiry even if financially cleared.
Q: How do I reprint labels?
A: Click Reprint Labels in the Collection activity or go to the Labels activity.
Q: What if I print labels, but can't collect the specimen?
A: Blood Specimen: should be sent for Redraw. Body Fluids (Urine, Stool, etc..): Use specimen update to receive specimen when delivered
Questions from Lab Central Receiving
Q: What is the difference between Shared Specimen and Move test to Specimen?
A: Shared specimen: The system suggests that the specimens share a container as long as all tests support sharing across labs, example: Urine Culture and Urine Analysis.
Move test to Specimen: An activity that allows users to move tests between two selected specimen records, including closed specimens whose associated tests have already been verified or canceled. When Sharing specimen is not allowed, use the move test to specimen if needed. Example: 24 Hours Urine collected for an in house test and Send out test.
Questions from Inpatient Phlebotomists
Q: Where can I find a list of expected draws and orders for phlebotomists?
A: Navigate to ![]()
Patient Lists and select the appropriate draw list
Q: What if the floor says a draw is needed or was missed, but it isn't on my draw list?
A: Check the order class of the specimen in Order Inquiry (Unit versus Lab collect)
Check with the lab to see if the order was flagged for being an add-on
Q: How do I reprint labels?
A: Select Reprint Label with the specimen open in Order Inquiry.
Q: Where can I find a list of expected draws and orders for Nurses and Physicians?
A: Navigate to Patient Lists and select the work list
Q: What should I do if the collection button is Greyed out?
A: Check the patient Header and make sure the collection is routed correctly
Questions from the Lab
Q: How do I add a test to an existing specimen?
A: In Basket message will be sent to the Lab Central Receiving when an add on is requested. Select the most recent specimen from the list of available specimens to add the order
OR Click ![]()
Specimen Update and scan the specimen. Click ![]()
Add-ons and choose the order to add on to the existing specimen.
Q: How do I scan a result report or other documents?
A: With the specimen open, click ![]()
Scan and then Acquire.
Q: How do I document calling the floor?
A: Click Comm Log, document call information, and click Complete.
Q: How do I find previous results?
A: With a specimen selected, click Chart Review to access the patient's previous lab results.
Q: I can't result a test on specimens that came from another lab. Why?
A: They might not yet be received into the current lab. They might be added to a packing list but not marked as Ready and Picked up.