Frequently Asked Questions - Moodle for Faculty

- Why should I use Moodle in my courses?

  • Moodle is currently used by a large community in more than 140 countries. It is pretty intuitive and instructors worldwide say that the more they use it, the more they like it.

- What is the URL for Moodle at AUB?

- How many different types of access rights are there in Moodle?

Apart from administrative accounts, there are five account types in Moodle:

  • Instructor – Every course starts with a primary instructor, who has full control over the course
  • Co-Instructor (Level I) – If necessary, co-instructor accounts can be created for other instructors who co-teach the course or who provide assistance on course content development and maintenance. The co-instructor is also called "Instructor with Editing Permissions" and s/he can do exactly what the primary instructor does (e.g., create course activities, provide feedback to students, and so on)
  • Non-editing instructors (Level II) - Also called "Instructor without Editing Permissions", S/he can provide students with feedback (e.g. assign grades, comment on assignments, etc.), but cannot add/modify course content
  • Student (Level III) - Students enrolled in a course can access the course material and post assignments, but they cannot change the course content

- What does Moodle accept as login credentials?

  • Moodle accepts any active AUBnet account credentials.

- How can I create a Moodle course?

  • Fill in the Request a New Moodle Course form. The Moodle team will inform you that your course has been created and added to your account.
  • To use Moodle for your Committee or organization, please fill out the Request a New Moodle Course form. The Moodle team will create an empty project which you can customize like any Moodle course.

- How can I add students to my Moodle course?

- How can I remove students from my Moodle course?

  • To remove students from your Moodle course, you need to send an e-mail to the Moodle Team specifying: your course title, course ID, and the AUBnet account (e.g. abc99) of the students to be removed. The system administrator will notify you once the students have been removed from your course.

If you need more information, call the Moodle Team at 3586/3518/3599.

- How can I add AUB users other than my students to my Moodle course?

  • To add/remove AUB users (co-instructor, Non-editing instructor or a student) to your Moodle course, you need to fill out the Add User(s) to Moodle Course form.

- Can anyone access courses on Moodle?

  • No. Only students registered in a Moodle course may access it. However, instructors may allow guest access (see above) to a course.

- Can I connect to my Moodle course from off campus?

Yes. You can access Moodle from any computer connected to the Internet:

  • Go to
  • In case the link above does not work, contact your Internet Service Provider (ISP) to inform the staff there about the problem

- What can I do if I have trouble accessing Moodle from my own computer?

  • If you have enabled cookies, java-script, and pop-ups, and still have problems, check for any firewall or web proxy that might be running on your computer.

- Why can't my students save PDF file(s) from my Moodle course?

  •  Be sure that your students are using Adobe Acrobat Reader version 6.0 or higher. A free copy of Adobe Acrobat Reader can be downloaded from the Adobe Acrobat site.

- How do I log out of a Moodle session?

  • In order to end a session you must click on your avatar (top right corner) then Log out. If you do not log out your account will remain active. The next person to use that computer will have full access to your account.

- What should I do if I forgot my password?

  • Moodle usernames and passwords are the same as the AUBnet accounts. When you forget your password, you need to contact IT Helpdesk(ext. 2260) to reset your password.

- What should I do at the beginning of each semester?

Check the Start of Semester Checklist for complete information.

- What should I do at the end of each semester?

Check the End of Semester Checklist for complete information.

- Which Internet browser is the best for running Moodle?

  • It is recommended to choose a browser that supports Moodle's in-line HTML editor. The recommended Internet browsers are Mozilla Firefox and Google Chrome.

- Do I need to install any software plug-in so that I can use Moodle?

  • Please note that no special hardware is needed to run Moodle, however, files posted on Moodle may need a particular application for viewing.
  • If you are attempting to view a MS Word/Excel/PowerPoint document, for example, make sure that the computer you are using has Microsoft Office. If you do not have Microsoft Office installed, you can download a viewer to view those Office documents.
  • If you are attempting to view Flash material and you don't have a Flash player installed on your computer, then download the most recent Flash player from the Adobe site.

    Other common, free plug-ins that you can download to your computer to access audio and video files include:

- Can I upload MS Office 2010,2013,2016 (.docx, .xlsx) to Moodle?

  • Yes, you can upload MS Office 2010,2013,2016 documents to Moodle. Simply, turn editing on (top right gear button), then drag and drop them into any topic.

- Where can I get help on Moodle?

You can get help in several ways:

- Are there any restrictions on the names and sizes of files that I upload to Moodle?

  • File names
    Don't use special characters or Arabic letters in your file names or passwords. Special characters such as a blank space, * / \ ? " ' { } etc., are not allowed in file names or passwords.
  • File sizes
    You are able to upload files up to 100 MB to your courses.

Important things to remember

  • Always close your browser when you finish working with Moodle. Otherwise, others can assume your identity when they use the same machine. This applies to your students also.
  • Always use the navigation bar and NOT the Back/Forward buttons of your browser for easier navigation in the Moodle pages.
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Article ID: 66385
Fri 2/22/19 10:56 AM
Mon 5/13/19 12:07 PM