Self Service Password Reset (SSPR) serves as a web-based solution for password management. It reduces users' reliance on helpdesk support for changing and resetting passwords. Users can independently change their passwords and reset forgotten passwords by using the configured challenge-response information.
Users can change their password by following the steps listed below:
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Access SSPR using the following Link: Mysspr.aubmed.ac.cy/sspr/public
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Click on "Forgotten Password" as per the image displayed above.
This method is applicable if the user has forgotten their password, or if the user has chosen to change their current password to a new value.
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Input the account username (CN) for which the password is to be changed in the “Username” field, and then click on “Search”, as per the image displayed above.
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At this point, to verify your identity, you will need to select a preferred option for receiving a security code, as illustrated in the image above. The security code can be sent to your personal email address or delivered as an SMS to your personal phone number.
The personal email address and personal phone number given are sourced from the data held in the system where the account is managed. For example, for students, this information will be retrieved from Jenzabar.
If the contact information provided is not accurate or has been changed, the registrar's office should be notified to update them. Keeping the contact details up to date is essential.
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Once you have made a selection, a security code will be sent to the selected option, which needs to be inputted into the code field, as per the image displayed above, and then click on “Check Code”.
You can also try resending the security code in case it was not received by clicking on “resend code”.
The security code should be treated as a secret, much like a password, and should never be shared with anyone
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The validity of the security code will be verified, and if it is found to be valid, you will be informed as per the image displayed above.
You should then click on “Continue” if you still intend to proceed with the password change.
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At this point your identity has been verified and you can input a new password for your account as per the image displayed above. The password should be compliant with the password policy.
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After completing and submitting the new password form, you will receive a notification confirming that your password has been successfully changed, and you will also be informed as per the image displayed above.
If you encounter any issues or have any inquires regarding the usage of SSPR, please reach out to IT Service Desk team.