The TeamDynamix Technician Manual is attached to this article
If you are new to TeamDynamix you can enroll in a self-paced 2-hours training.
https://lms.aub.edu.lb/course/view.php?id=7595 Please contact the Director of IT Service Delivery for the course password
After a ticket is created, the system will reset its responsible automatically to the service desk corresponding to the requstor. The automation rules are configured as follows:
1- If the requestor specifies a location on the form while submitting the ticket, that’s where it goes.
2- Otherwise if the requestor has an explicit “Local Service Desk” selected on their profile, that’s where it goes.
3- Otherwise If the requestor has a department specified in NetDB (HR for staff, Banner for Students), it goes to the default local service desk of that department.
4- Otherwise it goes to the Call Center.