Categories (2)

Oracle E-Business Suite (EBS)

The Oracle EBS Suite includes the following services:
1- Oracle User Access Request
2- I-Procurement, I-Expense, Financials, Payables, Supply Chain and Grants/Projects
3- Oracle HR Self Service
4- Oracle OBIEE
5- EBS Mobile Apps

TeamDynamix (TDX)

The TeamDynamix Technician Manual is attached to this article

If you are new to TeamDynamix you can enroll in a self-paced 2-hours training.
Please contact the Director of IT Service Delivery for the course password

After a ticket is created, the system will reset its responsible automatically to the service desk corresponding to the requstor. The automation rules are configured as follows:
1- If the requestor specifies a location on the form while submitting the ticket, that’s where it goes.
2- Otherwise if the requestor has an explicit “Local Service Desk” selected on their profile, that’s where it goes.
3- Otherwise If the requestor has a department specified in NetDB (HR for staff, Banner for Students), it goes to the default local service desk of that department.
4- Otherwise it goes to the Call Center.

Articles (1)

Application Blocked by Java Security

adding EBS link to java security to correct the error "Application Blocked by Java Security" when trying to access "Print Express"