Services A-Z (301)

Videotaping of Academic events

Manage the audiovisual operations during AUB events and activities. Act as a technical consultant to the venue owner during the event to ensure complete customer satisfaction.

Ensure digital inclusion and equal access for all at AUB

Active Directory Federated services

If you are the instructor of an existing course on Moodle, you may request that your students who are currently enrolled in this course to gain access to that course on Moodle

Please fill out the form to add AUB users other than your registered students to your existing Moodle Course

Request support from AUB Admissions

Faculty can request to enroll their course with AWS to provide students with access to AWS cloud.

Antivirus Management

Used to store geographic data, make maps and analyze spatial data

Reporting services to help academic units and faculties run reports and dashboards.

it's a tool that allows AUB students to know if they met their General education requirements

Online Calendar view for supervisors to view their team members' leaves.

AUB Vehicles Access Schedules

The AUB website, www.aub.edu.lb, is the general public's main gate for information about the university and its community. IT handles the necessary infrastructure and customization that make the content and functionality of the website possible while the Office of Communication administers the content and the website in general.

Access Request to AUBHealth Modules

First Line of Support on licensed and enterprise level software packages

The AUBMC website,www.aubmc.org, is the general public's main gate for information about the American University Medical Center. IT handles the necessary infrastructure and customization to make the content and functionality possible.

AUB accounts identity management

Record audio.

AV Facility Design, Consulting & installation supervision

Backup Management

Student Information System (SIS)

Accepts payments on the cashier window and online

Banner Mobile

Banner Stress Testing using Jmeter

Banner Workflow

Used to query details related to student/staff info such as Department, id...

For faculty members who are planning to redesign their course into a Blended format.

Used each semester to inform the bookstore about expected books needed for the next semester

Document sharing and collaboration portal for the BOT

Add credits to Student PaperCut account while charging banner account automatically.

Is something broken? We'll help fix it

The question will go to the local service desk assigned to your area or to the IT manager assigned to your department

Need IT support?

Self Service Web site creation

Portal used by departments to request and gain approval for purchasing required equipments (PCs, Lab equipments, others.. )

An SSO provider for AUB SIS

Manage Casar's contacts and mailing lists, and automate the preparation of conferences

Manage CHSC subscriptions

Citrix offers application virtualization allowing users to connect remotely to Citrix server to use licensed software

Videotape class lectures

Provide classroom and teaching labs IT support.

Clearance system for HR and Registrar

Consulting about available options for cloud services

College Hall Access Control Request

Used by the office of protection to check basic info related to students, staff..including picture, department, ID, etc..

Change Employee Location.

DB for the mobile phones that are paid by AUB

Request a consultation to discuss your course design

Online repository to manage to populate the relevant syllabus for each course in AUBsis.

Darwazah Center for Innovation Management & Entrepreneurship​

AUB data centers provide hosting for the institution’s servers and data.
AUB maintains two tier-3 data centers located on campus (College Hall and Van Dyck) providing AUB and AUBMC with Information technology facilities and infrastructure.
Both data centers are hot sites and equipped with dual power source, cooling, raised-floor, fire detection, fire protection (fm200), biometric access control and camera surveillance.

Provide services related to Data Modeling & Governance

Database Management includes storing, organizing and managing large amounts of information within a single software application that can be easily accessible by staff, faculty and students.

Shared folder storage for Departments - NAS

Provide support for end users desktop and devices.

SSL email certificate

SSL server certificate

Genetec Security Desk is the standard AUB tool used by staff across campus to control access to doors which are secured by card readers

Final Year Project application for Electrical and Computer Engineering students

System to verify that students have completed their academic requirements as per the catalogue

Managing Summer Training for ECE Students

Used by ECE UG students to apply for student employment

View the education benefits that are received by the employees

Request the development of educational media

Educational Media is an integral part of E-learning at AUB. The IT team assists AUB faculty members in the creation of interactive lectures, learning objects and in the set up of live streamed sessions and web conferencing.

Eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community.

Request support for developing E-learning content for non-academics

Request a custom session to learn how to use educational technology tools

Email at AUB is part of the 'Office 365' service. The IT Team can assist you in configuring your email, backing up or restoring your mailbox, and much more.

Software tool for publishing and managing bibliographies, citations and references

Software typically used by engineering students.

Lab Management Service

Enterprise Integration is a special system that allows the exchange of data between other incompatible systems

AUB E-commerce platform that integrates with AUB accounting.

Events Support provides solutions, applications and technical assistance needed for the successful execution of the numerous events hosted at AUB and AUBMC.

Request IT assistance during the delivery of an Online Quiz/Exam

Consulting to external entities outside AUB

used if websites need to be accessible from outside campus

Report an incident or request support

Room and Equipment reservation application accessible from the website to enable users to reserve any Rooms/Equipment and take approval for that.

http://www.aub.edu.lb/AboutUs/Pages/webreserve....

Waterpipe use among the young population

Clinical Research Portal at American University of Beirut

Room Reservation is an intranet service that allows faculty members and staff to view classroom schedules and reserve available rooms and labs.

The application is used to assess Physicians in training for their research work during their residency/fellowship n the faculty of Medicine.

Database of resources online allowing students to search title, author, and basic keywords

Secure File transfer between systems

Special Calendar Reservation for FM Clinical research coordinator

FMIS - Faculty Member Information System is a portal housing faculty members' profiles including general information, publications and processes such as reappointment and appraisal.

Self service platforms to build online and interactive forms.

Distribution and approval of Freshman applications

Gasoline Expenses

Assistance to faculty members in writing IT-related specifications and requirements in a proposal for research grants.

Central system for grant submission and approval for Academia

Hosting Environment for SQL reporting services used by DSU and AUBMC

Housing Rent Management for eligible faculty and executive-level staff

HPC - High Performance Computing at AUB aggregates computing power in a way that delivers much higher performance than a typical desktop computer or workstation, hence making it possible to solve complex problems that require intensive computations.

Special Calendar Reservation for HSON lab coordinator

Integrates with the ID printing software

IAM is used for giving appropriate permissions for accounts on different systems from one centralized system

ImageScope is software from Aperio that allows the user to view slides (Pathology slides) that have been scanned and rendered in a digital format

A set of application forms used to automate paper form applications of multiple departments.

Enterprise Asset Management For Asset Tracking and Maintenance

Infosilem’s reservation system allows faculty and staff to search for available space and book it, and provides room and reservation calendars.

IN-OUT ID reader

Instructional Design consultancy is a service available to faculty members to assist them with the design or redesign of their Web-Enhanced, Blended or Online courses.

ICE survey, and Exit Survey

Internal DNS is used if websites need to be accessible from inside campus

Internal Large File Sharing is available to AUB users

Document Management System

Issam Fares Hall Room Reservation

Asset Management and tracking.

Insure IT compliance with professional standards, policies and regulations

Ensure IT facilities operability and integrity

Ensure effective visibility on IT portfolio

IT Procurement is the process of buying IT equipment, software, IT solutions/services. IT provides assitance and advising services to IT procurement that involves both strategic and administrative responsibilities.

Form used by the community (non-IT) to request a project

Support centralized and optimized IT outsourcing

IT Security Project Request

Provide IT security services

Deliver OCIO special projects

Bid waiver, a request for procurement without competitive bidding if Sole Source, Emergency Purchase, or Standardization / Matching Existing Equipment

The IT team assists users with the activation and installation of ports/sockets in offices or clinics and modifying firewall rules for internet access.

Allow the landscape architects to find the right plants to design gardens

Content & Document Management System

Manage, publish and provide access to digital content

AUB official Survey Management tool

Upload videos to the official AUB YouTube channel only

This service allows a user to request local administrative privilege on his computer.

Mailing lists are typically used to communicate by email with a predefined large group of AUB users. IT is responsible for creating new mailing lists and changing the settings of existing ones.

https://lists.aub.edu.lb

Application used for ABET accreditation of MSFEA

Academic Reporting Tool

Easiest and most productive software environment for engineers and scientists. Available to all AUB students and faculty, with 50 toolboxes

Installation of approved and licensed software or standard images for laptop and desktop

Troubleshooting and diagnosis of laptop and desktop issues associated with hardware devices / failures.

Change Management Process at the production environment in the Medical Center

Used to raise Training Requests from the community to all Medical Center Applications

Installation, setup and or troubleshooting of network printers:

Service related to security threats / vulnerabilities (e.g. virus, worm infection, malware).

Medical Research Volunteer Program

Allow AUB students to submit their medical record online through website uhs.aub.edu.lb

Ensuring technology facilitates meetings, whether attendees are in the room or across the globe

Students can register and use cloud services as part of Microsoft students’ program with free credits

Microsoft Bookings is an online and mobile app that can be used for booking appointments online based on offered services.

Systems to Manage all PCs software updates and virtual servers administration across campus and MC via Microsoft System Center Configuration Manager(SCCM), Windows Server Update Services(WSUS), System Center Virtual Machine Manager (SCVMM)

Active Directory Management

A number of legacy web forms which support miscellaneous administrative and academic processes

General websites developed for different events and projects.

Oracle Mobile Approvals for Oracle E-Business Suite lets you respond on-the-go to your pending approval requests.

Online submission form for mobile consent

ProGreen - Learning Management System

Official Learning Management System (LMS) at AUB. It is used to deliver Web-Enhanced, Blended and Online courses.

Have you ever hosted an event in the lecture hall and ended up with no microphone? Have you ever missed an event because you didn’t know it was happening? Have you wished someone documented the event to share with others - years later? We’ve set up this form to help streamline event support at MSFEA. This form is a one-stop-shop for all your event facilities, audiovisual, and communications support. It’s still in beta version, so if you have any feedback along the way, don’t hesitate to let us know.

Fill this form for all events happening at MSFEA at least 10-14 days prior to the event. Information will be sent to facilities, audiovisual, and communications.

Multi Factor authentication is used for securing accounts by adding an access approval layer on mobile phone

Change Password, Create Account, Login to websites

Archival for MyAR

Plants sorted by specie

Supporting the installation and configuration of various devices that require a connection to the AUB network

This form is used to request a new report from Advancement IT or Records Teams

Requesting a new a sponsored account

AV support for Non-Academic events

Videotaping of non-academic events

AUBMC emergency communication portal

Office of protection - Employees' blood types

OneDrive for Business is part of the Office 365 suite and is AUB’s enterprise platform for storage that provides reliable and recoverable 1TB of storage that is securely accessible from anywhere, at any time and from any device.

Miscellaneous pages for Academic Services

Online Career Services is an online portal that connects employers interested in hiring AUB graduates with candidates interested in work opportunities.

Online Portal for students to apply to AUB's graduate programs (Masters and PhD), and for Acadamic staff to submit their approval decisions on these applications.

Respondus is an online proctoring exam tool integrated with Moodle.

Online Program Request

Web application used by staff, faculty or RA to ask for access on Oracle with specific permissions.

Oracle E-Business Suite is an integrated set of business applications for automating enterprise resource planning (ERP) and supply chain management (SCM) processes within organizations.

The Oracle HR Self Service Module allows you to view and update your HR personal information, submit and track your HR requests, and view your Pay slip and Generate reports

Oracle Enterprise Business Intelligence Enterprise Edition (OBIEE) for Oracle EBS

New faculty and new student orientations are two events in which IT plays an active role by disseminating the IT knowledge and tools needed to make teaching and learning at AUB more engaging.

Portal for submission and tracking of academic recruitment applications.

Parking Subscription Renewal Management

Monitor the car activity at the parking gates

Access Control & Security.

Allowing online payments for specific services for students instead of paying at cashier.

Personal storage for faculty, staff, and students

Photo Upload for the ID center

Connect your PC/Laptop to AUB network Printer(s) easily

Printing is a service that ensures AUB students, staff and faculty members have access to shared printers in a secure, convenient, reliable and economic manner.

The Private Cloud Service provides an infrastructure for your applications or projects with a high level of flexibility, security, reliability and proximity.

Online submissions of supplier and vendor registrations, and complaints

Online Portal for students to apply to ProGreen diploma, shared between AUB, LAU and AUC. It also provides an interface for staff to submit their approval decisions on applications.

Protection - Marquand House / College Hall 5th Floor

Videotape public lectures

Request a URL under the AUB domain

Access to classroom software from any internet-enabled device

Data discovery and analytics application

REDCap is a secure web application for building and managing online surveys and databases. It is mostly used by health and medicine users working on research group case studies.

Renewing your existing sponsored account.

REPORT OF LOSS, THEFT, OR DISAPPEARANCE

Reports turn data into meaningful and relevant information to support informed decision-making.

Requesting a Moodle course means asking the Moodle System Administrator to reserve a space for your course on the Moodle server

Research Assistant Applications

Request access to HPC or to dedicated virtual workstations for computations or simulations

Help design and implement software or infrastructure for research projects or experimental activities

A unified system for the review of research grants

IT support for researchers, on virtual or physical machines, remotely or in-person, to ensure the smooth progress of research activities

Resident Information and various academic functionality

Safety Shoes Satisfaction Questionnaire

CRM system used to automate and manage communications with prospective students and other members involved in the student recruitment cycle.

a type of virtual private network that uses the Secure Socket Layer(SSL) protocol in standard web browsers to provide secure, remote-access VPN capability.

Self Service Password Reset (SSPR) allows you to reset your password without contacting the IT Service Desk

Monitoring health of servers/services

Web-based Single Sign-on (SSO) system

a type of VPN connection that is created between two separate locations

SPSS is a popular statistical packages which can perform highly complex data manipulation and analysis with simple instructions. Available in most labs or upon request.

A platform for faculty elections.

Automation of Inter-faculty student transfer application

Online form for the students to enter their family data.

Students Online Petition system

Self service applications for facilitate students life at AUB

SPAAC: Summer Program for AUB Alumni Children

Surplus/Scrap Sale Process

Use this form to request assistance for Academic IT.

Virtual labs for teaching activities

IP telephony, analog phones, beepers, telecomm systems on campus and MC.

Common college admission application used by many universities

Foxweb Blue Screen attendance management application used in addition to Wintime Web in order to adjust and submit the attendance (Absence/vacations/Transportation and overtime to other department) of academic and non-academic employees to Payroll.

Transportation Requisition

Submit travel request documents and gain approval from the Procurement And Contracts Administration.

Calculate tuition fees

Turnitin is a plagiarism prevention system integrated with Moodle

A new university exit survey was implemented on Blue Enterprise Systems and integrated within Clearance system.

USD Bank accounts for Employees

Audio & video conversion requests

Complaints to the Office of Protection about surveillance cameras

As per the Video Surveillance Policy, all requests for the installation of video surveillance cameras must be submitted using this form to the Chief of Protection and the Video Surveillance System Committee

Provide AUB community with virtulized server infrastructure to host institutional services

Provides AUB community with virtualized server infrastructure to host institutional services

Medical Students (non-aub ) to apply to take electives within AUB Hospital

Medical Students (non-aub ) to apply to take electives within AUB Hospital

Facilitating the visitor's physical access to the campus, by foot or by car

Request Certificates and Transcripts

Webex Meetings is your alternative to travel and/or working from your offices. Webex is a collaboration tool that allows you to schedule, join and participate in live video meetings, 1:1 and team messaging, whiteboarding, screen and content sharing.

Time attendance system

wireless computer network that links two or more devices using wireless communication to form a local area network (LAN) within a limited area such as AUB campus, Medcial Center, etc..

Upload video to AUB Official YouTube channel

إستمارة تبيان رضا الموظف عن أحذية السلامة

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال إفادات مختلفة (سرقة، تلف،...)

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال إفادة عن إستعمال مفتاح (Master Key,...)

إفادة عن الحصول على اللقاح المضاد لفيروس كورونا

إفادة عن الحصول على اللقاح المضاد لفيروس كورونا

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال إفادة عن إنذار حريق.

نظام المحاسبة على المخالفات في مكتب الحماية

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال إفادة عن مباني/مكاتب مفتوحة/مضاءة

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال إفادة عن متابعة حالة مرضية (مريض أعصاب،,,,).

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال إفادة عن نقل حالة مرضية / إسعاف.

نافذة إلكترونية تتيح لموظفي مكتب الحماية تقديم إقتراحاتهم

نافذة إلكترونية تتيح لموظفي مكتب الحماية تنظيم و إرسال تصاريح لزيارة الدوائر الإستشفائية خلال ساعات العمل

جدول الإقامة اليومية في مبنى سكن الطالبات الخارجي

سجل إحصاء دخول الطلاب بعد الساعة 12 ليلاً إلى حرم الجامعة

سجل إستلام و تسليم أجهزة الإتصال

سجل إلكتروني يتيح لموظفي مكتب الحماية تسجيل أسماء زوار مبنى الطالبات الخارجي إعتباراً من الساعة السابعة صباحاً و لغاية الساعة الثانية عشر ليلاً

سجل دخول الزوار إلى طوابق المركز الطبي

سجل إلكتروني يتيح لموظفي مكتب الحماية تسجيل حركة دخول السيارات إلى حرم الجامعة

سجل دخول السيارات الغير مشتركة في المواقف إلى منطقة السكن عبر مدخل البحر

سجل إلكتروني يتيح لموظفي مكتب الحماية تسجيل حركة دخول المشاة إلى حرم الجامعة.

سجل دخول الموظفين إلى مبنى سكن الطالبات الخارجي

سجل إلكتروني يتيح لموظفي مكتب الحماية إلرسال الصور الشمسية الخاصة بهم.

سجل إلكتروني يتيح لموظفي مكتب الحماية تسجيل مقاسات الأحذية الخاصة بهم.

سجل إلكتروني يتيح لموظفي مكتب الحماية تسجيل مقاسات الجاكيتات الخاصة بهم.

سجل إلكتروني يتيح لموظفي مكتب الحماية تسجيل وسائل نقل الخاصة بهم

طلب الحصول على لقاح الإنفلونزا

نافذة إلكترونية تتيح لموظفي مكتب الحماية إرسال طلبات الفرص السنوية للبت فيها من قبل منظم الدوام.

طلبات تسهيل المرور

نافذة إلكترونية تتيح لموظفي الحماية تسجيل البطاقات المنتهية الصلاحية التي تمت مصادرتها